Shipping information

GRAIN uses express shipping worldwide so that you can receive your order in 2-4 days after placing the order. The shipping cost will be calculated depending on the product weight, volume and destination upon checkout.

Once orders are dispatched, we will be unable to redirect them. So please make sure that your shipping address is correct.

Orders are processed pending availability and credit verification. Orders placed after 10 pm (Kuwait time) will begin processing on the following morning. GRAIN will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.

Refunds are issued for missed guaranteed shipments and will be processed by GRAIN within 7 business days. Please allow your bank an additional 7 to 14 business days to post to your account.

Items in your order that are designated for shipment to countries outside of the GCC may be subject to taxes, customs duties and fees charged by the destination country (Import Fees). The recipient of the shipment is considered the importer and is responsible for all Import Fees.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best minimize any delays.

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Please note this may take longer during holidays.